Frequently Asked Questions
Everything you need to know about your hair care journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.
Are your products safe for color-treated hair?
Yes, the majority of our shampoos, conditioners, and treatments are sulfate-free and specifically formulated to be safe for color-treated and chemically-processed hair.
Do you offer wholesale or professional discounts?
We do offer special pricing for licensed hair stylists and salon owners. Please contact our professional support team with your license number to set up a pro account.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our partner providers.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your account on our website.